Privacy Policy

At Varsha Refractories Pvt Ltd (“Varsha”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of personal information that we collect from our customers, website visitors, and users of our mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. Please read it carefully.

INFORMATION WE COLLECT

We may collect the following categories of personal information from you:

  1. Identifiers: Such as your name, email address, postal address, phone number, date of birth, government-issued identification numbers, and other similar identifiers.
  2. Internet/Electronic Activity Information: Such as your browsing history, search history, information about your interaction with our website and mobile applications, IP address, device information, and other online identifiers.
  3. Commercial Information: Such as products or services you have purchased or inquired about, billing and delivery information, and other commercial transaction details.
  4. Financial Information: Such as your payment card details, bank account information, and other financial data if you make a purchase on our website or mobile applications.
  5. Location Information: If you enable location services on your device, we may collect information about your physical location, including precise geolocation data.
  6. Professional or Employment-Related Information: Such as your job title, employer, and other professional details if you provide them to us.
  7. Visual Information: Such as photographs, videos, or other visual content if you choose to upload them to our website or mobile applications.

We collect this information when you voluntarily provide it to us, such as when you create an account, fill out a form, make a purchase, participate in a survey or promotion, or communicate with us. We may also automatically collect certain information through cookies, web beacons, and similar tracking technologies when you visit our website or use our mobile applications.

HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

  1. To provide you with the products, services, and information you request, including processing and fulfilling your orders, managing your account, and responding to your inquiries.
  2. To improve our website, mobile applications, products, and services, and to develop new ones based on your needs and preferences.
  3. To send you marketing and promotional materials, newsletters, updates, and other communications (with your consent or as permitted by law).
  4. To personalize your experience on our website and mobile applications, and to deliver targeted advertising and content.
  5. To conduct research and analysis to better understand our customers and improve our business operations.
  6. To comply with legal obligations, enforce our policies and terms of use, and protect our rights and interests, as well as those of our customers and other stakeholders.
  7. For any other purpose disclosed to you at the time of collecting your information or with your consent.

SHARING YOUR INFORMATION

We may share your personal information with the following parties:

  1. Our subsidiaries, affiliates, and related companies for legitimate business purposes.
  2. Service providers and vendors who assist us in operating our business, such as payment processors, delivery services, customer support, and website hosting.
  3. Law enforcement agencies, government authorities, or other third parties when required by law, court order, or to protect our rights and interests.
  4. Other third parties, with your consent or as permitted by law.

We do not sell, rent, or trade your personal information to third-party data brokers or marketing companies for their own purposes.

DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. These measures include, but are not limited to, encryption, access controls, and secure data storage. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements or to resolve disputes. When your personal information is no longer required for these purposes, we will securely delete or anonymize it.

YOUR RIGHTS

Under applicable data protection laws, you may have certain rights regarding your personal information, such as the right to:

  1. Access and obtain a copy of your personal information.
  2. Request the correction or updating of inaccurate or incomplete personal information.
  3. Request the deletion or erasure of your personal information.
  4. Object to or restrict the processing of your personal information in certain circumstances.
  5. Receive your personal information in a structured, commonly used, and machine-readable format (data portability).
  6. Withdraw your consent to the processing of your personal information (where applicable).

To exercise these rights or if you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at keval@cal-sil.com.

THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

This section applies to California residents whose personal information we collect. For purposes of this section, “personal information” has the meaning given in the CCPA.

Categories of Personal Information Collected and Disclosed

In the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers (e.g., name, contact information, online identifiers)
  • Commercial information (e.g., transaction data)
  • Internet/electronic activity (e.g., browsing history, interactions with our website)
  • Geolocation data
  • Financial information (e.g., payment card details)
  • Visual information (e.g., photos, videos)

We may disclose these categories of personal information to our service providers and other parties as described in the “Sharing Your Information” section above.

Your CCPA Rights

If you are a California resident, you have the following rights under the CCPA:

  1. Right to Know: You can request information about the categories of personal information we have collected, the sources from which we collected the information, the purposes for collecting or selling the information, the categories of third parties with whom we shared personal information, and the specific pieces of personal information we have collected about you.
  2. Right to Delete: You can request that we delete certain personal information we have collected from you, subject to exceptions under the CCPA.
  3. Right to Opt-Out of Sales: Although we do not sell your personal information, you can direct us not to sell your personal information if we change this practice in the future.
  4. Right to Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

To exercise your rights under the CCPA, please contact us at keval@cal-sil.com. We may need to verify your identity before processing your request.

THE EU GENERAL DATA PROTECTION REGULATION (GDPR)

For visitors and users located in the European Economic Area (EEA), the United Kingdom, Switzerland, and certain other jurisdictions where the GDPR applies, we provide the following information as required by the GDPR.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: Where you have provided your consent for specific purposes, such as for marketing communications.
  • Performance of a Contract: To fulfill our obligations under a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: For our legitimate business interests, such as improving our products and services, maintaining secure and safe operations, and growing our business.
  • Legal Obligations: To comply with applicable laws and regulations.

Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal information:

  1. Right to Access: You can request a copy of the personal information we hold about you.
  2. Right to Rectification: You can request that we correct any inaccurate or incomplete personal information we hold about you.
  3. Right to Erasure: You can request that we erase your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
  4. Right to Restrict Processing: You can request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to the processing.
  5. Right to Data Portability: You can request that we provide you or a third party with a copy of your personal information in a structured, commonly used, and machine-readable format.
  6. Right to Object: You can object to the processing of your personal information based on our legitimate interests or for direct marketing purposes.
  7. Right to Withdraw Consent: If we process your personal information based on your consent, you can withdraw your consent at any time.

To exercise your rights under the GDPR, please contact us at keval@cal-sil.com. We may need to verify your identity before processing your request.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any material changes by posting the updated policy on our website or through other appropriate means. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Varsha Refractories Pvt Ltd Email: keval@cal-sil.com